Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your initial appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Palmyra and Central Pennsylvania. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

We are passionate about preventative care, client education, and providing comprehensive emergency care to Palmyra pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is due at the time services are provided or upon discharge of your pet. We accept payment via cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  Before treating your pet, we will provide a good-faith estimate of the cost of our services. However, unforeseen circumstances sometimes arise that can impact the final bill. 

  We always review our written estimate with all clients before they leave our facility and require a deposit based on our estimate prior to administering any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  For all emergency examinations, a deposit payment is required. Once the staff and doctors have examined your pet, an estimate for treatment will be provided to determine a treatment plan. 

  If further hospitalization, surgery or diagnostics are needed, an upfront deposit is required, with payment due in full when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.